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Character cloning allows you to create a "mirror image" to serve your customers 24/7.

 

Does it often:

  • How can you be distracted by replying to customers while driving?

  • Are you interrupted by business calls during a family reunion?

  • I was woken up by my employees' questions while I was sleeping?

 

How to solve the character cloning problem?

Like your reflection in a mirror, it has all your knowledge and memories about your company, available anytime, anywhere:

  1. Customer inquiry screening: Answer customer questions and send your phone number to the customer when they are about to place an order.

  2. Employee skill enhancement: When employees encounter process-related questions, they can directly ask the role clone, reducing the number of times you are interrupted.

  3. Simple Questions Answered: Your clone can answer simple questions from customers regarding pricing, follow-up procedures, etc.

 

Main functions:

  1. Customer screening and Q&A: Automatically answers various customer questions, accurately filtering out customers who are truly willing to place an order , without requiring you to manually answer them repeatedly.

  2. Efficient closing guidance: When a customer expresses a clear purchase or important need, the role clone automatically sends your call to the customer, achieving precise call transfer. You only handle truly valuable business.

  3. 24/7 stress-free service: No matter when or where a customer inquires, our assistant can provide a professional response using your tone and experience, allowing you to enjoy your life without missing any business opportunities.

  4. Intelligent memory management: Role cloning can remember all customer history interactions, solving problems such as repeated questions and lost customer data, making communication more efficient.

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Previous Projects

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Previous Scholars

Scholar Title: Search and learn: Improving semantic coverage for data-to-text generation
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Research Topic:

 

Explainable Phrasal Reasoning (EPR)

EPR is a phrase-oriented, weakly supervised, interpretable NLI reasoning scheme that combines neural networks and fuzzy logic to achieve interpretable and high-performance natural language inference and automatic interpretation generation, thus advancing the progress of neural symbolic hybrid AI.

 

  • Objective: To address the "black box" problem and weak interpretability of deep learning NLI models, enabling models to provide observable reasoning processes that explain "why sentences are implied, contradictory, or neutral".

  • Method framework:

    • First, the sentence's phrases are automatically detected (instead of words, as phrases are more meaningful semantic units).

    • Align phrases in premise and hypothesis sentences using embedding similarity.

    • NLI labeling (Entailment, Contradiction, Neutral) is performed on phrases aligned using a neural network, while unaligned phrases are also treated with special labels.

    • Finally, fuzzy logic is used to summarize phrase-level labels into overall sentence labels. The entire EPR model supports end-to-end weakly supervised training—using only sentence labels, without manual annotation of phrase-level labels.

  • Innovation and Advantages:

    • It can provide explicit, phrase-based logical explanations for NLI decisions, which are easy for humans to understand.

    • Phrase-level reasoning training can be completed with weak supervision without the need for fine-grained manual annotation.

    • The model is almost differentiable everywhere, and backpropagation can be performed directly using gradients, which is highly efficient.

    • The proposed inference results can also improve automatic text interpretation generation (e.g., a 2-point increase in BLEU score on the e-SNLI dataset), reaching a new performance level.

  • Experimental results:

    • Compared with traditional, pre-trained and baseline methods, it significantly outperforms the state-of-the-art (SOTA) in phrase reasoning F-score.

    • Models with fewer parameters (such as T5-small) combined with EPR logic achieve better interpretation and generation results than large models plus manual annotation.

    • Validated on mainstream datasets (SNLI, MNLI), the inference performance, text interpretation, and sentence-level classification are all well-balanced.

Scholar Title: Weakly Supervised Explainable Phrasal Reasoning with Neural Fuzzy Logic
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Research Topic:

 

With less data, let AI "speak" more completely in the table.

 

Objective: Existing data-to-text models require massive amounts of training data (e.g., 40,000+ samples), which is difficult to obtain in real-world scenarios. Worse still, even with fine-tuning using pre-trained models, the generated text often misses important information when dealing with small sample sizes—for example, restaurant descriptions may lack location or price ranges.

 

Methodological Framework: A two-step "Search & Learn" approach is proposed.

  1. Search phase: Automatically detects missing information and inserts it into the most appropriate position using a template.

  2. Learning phase: Use search results as pseudo-labels to retrain the model, allowing it to learn to generate complete text on its own.

 

Experimental results:

  • With only 420 training samples, the information coverage rate reached 98.35% (close to the effect of training with the full amount of data).

  • The generation speed is 45% faster than pure search methods.

  • It significantly outperforms previous few-sample methods on the E2E and WikiBio datasets.

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